Satisfaction guaranteed in new Young Persons’ Service

More than 90% of young people in Kent and Medway have said that KCA has helped them with their drug and alcohol issues, in a recent satisfaction survey.

The survey was carried out by the new Young Persons’ Service which launched in January this year, to gage views and experiences of young people who have come into contact with KCA for their drug and/or alcohol misuse.

In the first three months of running, the new service has seen an 80% reduction in drug and alcohol use in young people who saw their substance misuse as a problem, with 50% reduction in those who did not see their substance misuse as a problem. The most significant reductions were in young people who had the most contact with their worker.

Also, 94.5% of young people described the information provided on drugs and alcohol as good or very good.

Sarah Mills, Operations Manager for Young Persons, said: “We are extremely pleased with the results of the first satisfaction survey for the new service. Encouraging feedback from young people allows us to gain an insight into the quality of our services and we are proud that our work in Kent and Medway is having a positive impact on their lives. Involving young people in all aspects of our service design and delivery will enable us to develop a service that they can truly own.”

KCA is committed to involving young people and the satisfaction survey gives them the opportunity to have their say on the development and future direction of the services. It also identifies learning points and good practice which informs KCA’s work across their young persons’ services in London, Kent and Medway.

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