Medway young persons’ service achieves highest standards of quality and safety

KCA’s Young Persons’ Service in Medway has received an outstanding inspection report from the Care Quality Commission (CQC).

The service supports young people aged between 11 and 17 who need help with their drug or alcohol use via early interventions, specialist treatment, information and advice.

The inspection, carried out in January, found that the service met all of the essential standards of quality and safety set by the CQC, who are responsible for regulating health and social care in England. In meeting these standards KCA have evidenced that they are providing a high quality and safe service for young people in Medway, which meets their needs and expectations.

In the detailed report summary it was noted that, ‘care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.’ The inspectors also said, ‘people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.’

As well as assessing the service, the CQC also spoke with young people who had received help from KCA. One young person said: “It has been very useful. They have been able to help me with my drug and alcohol problem. They are really helpful.” Another person said: “They helped me a lot. If it wasn’t for them, I may not here now.”

Jane Wright, Assistant Director of Adults and Young Persons’ Substance Misuse Services, said: “We pride ourselves on delivering high quality young persons’ services which produce great outcomes. This CQC report highlights the fact that not only are the interventions young people receive safe and of a high standard, but also that they really value the support we provide. Our focus in Medway is on ensuring that we intervene early when young people are experimenting with drugs and alcohol, so that they can make positive and healthy lifestyle choices and avoid the risk factors and harms associated with substance misuse.”

In 2012/13 KCA came into contact with more than 11,000 young people across all of their young persons’ services, which are located in Medway, Kent, Bromley, Greenwich, Wokingham, and Feltham and Cookham Wood Young Offenders’ Institutes.

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